1 – About Engage Studio
Where are you located?
We are located in Toronto, Canada.
Do you have a retail location I can visit?
Yes! Our retail location is located here.
You’re close enough for me to visit in-person but can I still just meet with you online?
Absolutely. You can choose the method of interaction that is most convenient and preferable for you. You can also mix it…choosing to do some parts online and others in-person..
2 – Ring Crafting Process and Timelines
How long does it take to get my ring built?
6 to 8 weeks is the average timeline. If you need it sooner, just contact us. We’re able to expedite most orders to fit even really tight timelines.
Can I provide my own center stone?
Yes! You can bring in your own stone. We have a formal intake procedure we’ll walk you through when take in client’s stones and we’re fully insured for it as well!
Do you work with stones other than diamonds?
Absolutely! We work with all gemstones. We can even help you figure out what would be the best gemstone if you had say a preference for a certain color.
3 – Pricing
What is the price range of a ring with Engage?
Our unique approach allows us to accommodate a wide range in budget from $2000 and up.
What happens to the price if I request changes to the design at some point in the design process?
We are always very transparent about pricing. If any design changes result in a price adjustment (this could be up OR down), we always tell you right away.
4 – Payment and Returns
What if I don’t like the final ring?
Client satisfaction is very important to us. We provide a 7 day money-back guarantee on the final product. The money back guarantee is applicable to the ring cost and does not include the center stone (if applicable). In the event you are not happy with your ring, we’ll arrange for it to be sent back, pop out the center stone and return the stone to you while refunding you for the ring.
When do I have to pay?
We take payments in three increments.
40% to start the design once you’ve chosen your stone and design starting point.
40% upon approval of your high-end replica (just prior to manufacturing of your final ring)
20% when your final ring is completed and ready for shipping
40% to start the design once you’ve chosen your stone and design starting point.
40% upon approval of your high-end replica (just prior to manufacturing of your final ring)
20% when your final ring is completed and ready for shipping
5 – Shipping
Who pays for shipping?
We do! Shipping is free of charge for both the replica (going to you as well as when it’s returned to us) and
the final ring.
the final ring.
Do you ship internationally?
We currently ship to the continental US and Canada. Please contact us if you reside in a country outside North America.
How long will it take for my ring to arrive once shipped?
We ship priority so that it should arrive the next business day!
